McRob: customer service perfected

Wearing his “McRob” name tag and sporting a McDonald’s shirt he got from working at one in Connecticut, Rob Terrel gives his signature point and smile.


“Have a McTastic Day!” is a phrase that one might hear when going through the drive-thru at McDonald’s in Tightsqueeze if customer service extraordinaire known as “McRob” is on shift.

For about five years, Rob Terrel has been working on and off at McDonald’s, where he has perfected his form of customer service.

His McDonald’s career started in Griswold, Connecticut, where he grew up. He began working for a corporate store in 2014, where he worked on second shift. Upon disagreements with his supervisor, he ended up walking out of a shift.

Terrel wrote a letter to his general manager, Brian Gervais, explaining his frustrations and was ultimately allowed to come back and give it another go, with time on first shift and double the hours, due to his professionalism.

“I was so blown away from that,” Terrel said. “...I felt like I walked out and did something bad, but they forgave me and gave me another chance to prove myself. That made me want to go really hard at my job after that.”

Eventually, Terrel left that McDonald’s, and that is when he got his nickname “McRob” from the community.

For more on this story, see the Dec. 4 edition of the Chatham Star-Tribune.

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